Brooklyn Legal Services Corporation A (BKA) advances social and economic justice and community empowerment through neighborhood-based legal representation and advocacy. Representing low- and moderate-income individuals and families throughout New York City in rapidly gentrifying neighborhoods, BKA provides high-quality, low-barrier neighborhood-based legal services to individuals, families, non-profits and small business owners who are interested in remaining in their neighborhoods and sustaining vibrant, healthy communities.
The Intake Associate is the first point of contact for clients and will provide direct services to new clients including intake, engagement, assessment, referral, closing summaries. They will also provide administrative office support to the Director, program staff and attorneys.
- Provide direct services to clients including intake, assessment, referral case closing forms, and follow-up;
- Enter client information into the case management system and relevant databases;
- Coordinate and manage client flow and information and document all interactions with, or on behalf of, clients and attorneys;
- Maintain familiarity with program resources for both internal and external referrals;
- Attend staff meetings and take minutes;
- Attend professional meetings, educational conferences, and in-service trainings;
- Maintain and organize current and accurate documentation, progress notes, electronic program and attorney files, and databases;
- Provide daily accurate data collection and reporting to track basic client screening needs, client demographic information, client services provided;
- Provide coverage for other areas as directed/needed;
- Receive and route incoming calls and take messages when appropriate;
- Perform routine office support functions;
- Create and send correspondence, as needed;
- Catalog and copy/scan/fax/email all incoming and necessary documents, as needed; and
- Other related duties as required.
To be successful in this role, the candidate must have:
- Minimum of HS Diploma, Associates or Bachelor’s degree preferred;
- Excellent interpersonal skills and demonstrated ability to effectively communicate with individuals from diverse backgrounds, local organizations and people in crisis;
- Must have excellent verbal and writing communication skills that can be executed in formal correspondence and oral presentations;
- Strong reporting and record keeping skills, including the ability to synthesize lots of quantifiable and qualitative data into clear, plain language and readable charts and checklists;
- Dependability, good time management and strong organizational skills and attentive to detail;
- Thorough commitment to Brooklyn A’s mission and commitment to public interest work and economic equity;
- Bi-lingual in English/Spanish preferred;
- Must be able to work strategically within a team structure as well as independently, multi-task and work under tight deadlines;
- Demonstrated ability to interact with persons of different races, ethnicities, ages, and sexual orientations in a multicultural environment and a commitment to diversity, equity and inclusion;
- Proficiency with MS Word, Excel and PowerPoint and other standard data management systems required, related certifications a plus; and
- A minimum of 1-3 years administrative and/or receptionist work experience.
Compensation & Benefits
Annual salary $44,400-52,000 dependent on years of experience. Benefits highlights - 27 days vacation; employer paid health, dental and vision insurance; employer contribution to 401(k); and paid parental leave.